Frequently Asked Questions

Everything you need to know about shopping with White Duck Outdoors

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. Returns for store credit are free, while refunds to the original payment method may incur a small restocking fee.

How do I know which size will fit me best?

Every product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it against our size chart for the most accurate fit.

Are your materials sustainably sourced?

Yes, we prioritize high-quality, durable materials such as BCI-certified cotton and recycled polyester to ensure our outdoor fashion is both functional and environmentally conscious.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.